Booking Conditions

This hotel reservation service is powered by GRAND BOOKING GROUP

1. The rates provided for you on this portal are available ONLY through GRAND BOOKING. Please DO NOT call the hotel direct, as they WILL NOT have the same rates in their reservation system. Rates advertised on our Portal are subject to availability.
2. Your credit card will be charged ONLY after the booking is confirmed by you. Once the credit card is processed, we will email your CONFIRMATION/ACCOMMODATION VOUCHER to you in 24 hrs, which MUST BE with you for check-in Purposes. Please note, that on rare occasions, the booking may be charged in a different currency to the one you chose on the Portal, or were quoted in. The cost of your booking is converted using our bank's exchange rates on the day of the transaction. All transactional and charges will be shown on your Receipt/Invoice. The registered guest of this booking MUST sign the Confirmation/Accommodation Voucher and present it to the Hotel upon check-in.
   TRAVEL EXTREMS / GRAND BOOKING takes no responsibility if you lose the voucher.
   
3. Due to processing requirements, on occasion hotels are unable to confirm a reservation in 24 hrs. Disclaimer: While we try our best to process your booking request within the time guidelines shown above, unfortunately at times we are unable to finalize your request within this limit. Circumstances that may cause delays in replying to you include international public holidays and time zone differences.
4. If you wish to cancel your booking after processing is complete and the voucher has been issued, a cancellation fee will apply, in accordance with our company policy. The cancellation fee varies according to the hotel specified in your booking as well as your check-in date.
   Important note -The default currency to be used for cancellation fees is in USD
   

Please note - In some cases, the cancellation policy will depend on the hotel's individual policy. If this is the case, the hotel's policy will be displayed to you prior to the completion of the booking, on the final page of the booking process. The stricter of the two (hotel's policy and our website policy) will then apply.

• If you cancel after the voucher has been issued, but NOT LESS THAN 4 (FOUR) DAYS prior to the check-in date, a nominal cancellation fee will apply, in accordance with our company policy.
• If you cancel LESS THAN 4 (FOUR) DAYS prior to the check-in date, or fail to arrive at the hotel, a cancellation fee equal to the FIRST NIGHT'S accommodation cost will be incurred. The nominal cancellation fee will NOT be charged in this case.